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Frequently Asked Questions

Section 1 - Products and Authenticity

Are the products authentic?

Yes. All our boxes and booster packs are 100% authentic and imported directly from Japan. We only work with reliable suppliers.

Are the boxes sealed?

Yes. The products are sold in their original sealed packaging .

We never sell opened products.

Are the cards in Japanese?

Yes. The products offered are official Japanese editions.

Are stocks limited?

Yes. Some sets are available in limited quantities due to their rarity in Japan.

Section 2 - How the site works

Can I buy directly from the website?

No. The site is a B2B showcase. It allows you to discover the available products.

For any order or price request, please contact us directly.

How to place an order?

You can contact us by email, phone or via the contact form to discuss your needs and obtain a quote.

Section 3 - Orders and Shipping

What are the processing times?

Orders are usually prepared within 24 to 48 hours after validation with our team.

What are the delivery times?

Delivery times vary depending on the order and the selected carrier. They will be specified when you confirm your order.
For example, the Chrono 13 service allows delivery in less than 24 hours anywhere in France.

Are the packages protected?

Yes. Each product is carefully packaged to prevent any damage during transport.

Are there any customs fees?

No. As the products have already been imported, no additional charges will be incurred upon receipt.

Section 4 - Returns and Cancellations

Puis-je retourner un produit ? 

Since the sales are made between professionals (B2B), no right of withdrawal applies.

All confirmed orders are considered firm and final.

Are there any exceptions?

A return will only be accepted in the case of a defective product or an error on our part.

Section 5 - Contact

How can I contact you?

You can contact us:

We will respond as soon as possible.

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